Return & Refund Policy

At 2SeaterElectricScooters.com, we aim to provide all the information you need to make the right choice before you buy. We offer real product photos, clear measurements, and videos to help you feel confident in your purchase. If a return is necessary, please review the guidelines below.

Order Cancellation

• Orders cancelled within 24 hours of purchase, and before the item ships, are eligible for a full refund.
  

• If the item has already shipped, the cancellation will be treated as a return.
  

• Return shipping and restocking fees will apply after shipment.

Return Eligibility

Returns are accepted only if all of the following conditions are met:

• The return request is made within 14 days of delivery
  

• The scooter is unused, clean, and undamaged
  

• The scooter is in the original packaging, with all included items
  

• A valid Return Authorization (RA) is obtained before the item is sent back
  

• Items already in transit or used cannot be returned
  
  

Return Fees and Costs

• Restocking fees vary by brand, ranging from 5% to 30% of the original product price
  

• Return shipping costs are the customer’s responsibility
  

• White Glove Delivery fees are non-refundable after 24 hours of purchase
  

• Delivery and service charges are non-refundable
  
  

These charges reflect standard industry policies and are in place due to return fees imposed by our suppliers.

Brand-by-Brand Return Policies

Support

If you are unsure whether your scooter qualifies for return or need help starting the return process, contact our support team for guidance. All returns must be authorized before being shipped back.